Is there free fitting?

For complete transparency all our charges are separate, no gimmicks here.

Do you come out and measure, if so, does it cost anything?

Measurements are undertaken 5 days a week on a no obligation to purchase.

Where is the shop allocated?

We are situated on Gotham Road, East Leake, Nottingham.

Do you employ your fitters or are they sub-contracted?

We employ three fitters and we also use sub-contract fitters when needed.

What type of underlay do you use?

We sell a complete range of underlay from traditional felt to rubber, depending on your requirements.

Do you bind the edges of carpets?

Off cuts from carpets we have supplied as well as your own carpet can be bound.

What type of flooring is suitable for what areas?

Once the use of the flooring has been determined by our staff, various options will be offered for selections to be made from.

What are your opening hours?

We are open 9am to 5pm, Monday to Friday, Closed Wednesdays and 9.30 to 2pm on Saturdays, excluding Bank Holidays.

Do you charge for delivery of goods?

No.

Do you sell vinyl?

Yes, all types of domestic and commercial vinyl

What are your payment terms?

A deposit is paid at the time of the order with the balance payable on completion.

Can you move furniture?

Yes, we move household effects, if there is a large amount or particularly awkward items a charge will apply.

Do you move electrical, water or gas appliances?

Depending on the type of connection, specialist trades may need to be involved.

How long do I have to wait for fitting?

Usually no more than 14 days after the order has been placed, subject to stock being available.

Can you uplift and dispose of the old flooring?

Yes we can. This is a chargeable service as it becomes commercial waste when we have to dispose of it.

Are there any additional fitting charges?

Generally no, sometimes it may be necessary to advise of a surcharge however the reasons for this will be fully explained at the time of the order when our client is able to make a decision based on the facts before them.

Can you bring samples out to the home?

Yes we can, however please bear in mind a home selection service will not be as extensive as one made in our showroom as we are unable to carry all samples we offer in the van.

If we order now, is there a time limit on when we have it fitted?

No, we are able to store in our premises, if a long time is envisaged, we may require a larger deposit. Please discuss this with us so that we are able to advise.

If I bring a sample from somewhere else, can you get hold of it for me?

We will always try and identify the product and offer a competitive price.

How long does it take for carpets/vinyl’s to come in?

Once a product is ordered, providing it is in-stock at the supplier, we would expect to see it with us within 10 days.

Can we borrow samples?

All our samples are available for viewing at home, please remember you are probably going to live with it for a long time so choosing the right carpet is essential.

Can you fit a carpet, event though you didn’t supply us with it?

We give priority to clients who have purchased through us. No question is too trivial to ask or not worthy of an answer.

The more information that is available the smoother the process.

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